Appointment Policy

All patients are seen by appointment only. Please arrive at your appointment on time. If you need to cancel your appointment, please inform us at least 24-48 hours. Emergency cases are often prioritized, followed by patients with previously scheduled appointments. In most cases, we try to arrange emergency appointments to be seen early in the morning. At times, patients must be left at NOVA Cat Clinic for further examination, diagnosis, and treatment.

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Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept cash, personal checks, CareCredit, AMEX, Discover, Visa and Mastercard credit/debit cards. All credit cards will be charged a 3% surcharge. 

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Patient Arrival Policy

For the safety of your cat and the clinic cats, we request that all cats must be presented in an appropriate cat carrier or on a leash.

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Website Privacy Policy

We do not collect or give any information to third-party vendors or internet businesses. No information will ever be disclosed to outside parties from us. It’s that simple! We strictly adhere to this policy. NOVA Cat Clinic recognizes the importance of protecting the personal privacy of its clients, patients, and those who visit our site. Your privacy is also protected in our hospital. At no time is any information about an individual client or their pet disclosed without the owner's consent. Click here for more information about our Privacy Policy.